Return Policy

At Tropical Glitz, we strive to offer you high-quality products and an enjoyable shopping experience. While we aim to provide the best service possible, we understand that unique situations may arise. Please review our return policy below.

Exceptions for Returns

Wrong or Defective Items: If you receive an incorrect or defective item in your order, we will happily accept a return within 14 days from the date of delivery. Contact our customer support team via email at [tropicalglitz@gmail.com] within this time frame to initiate the return process.

Damage During Shipping: If your order arrives with visible damage due to shipping, please retain all original packaging and contact us within 48 hours of delivery to qualify for a return. Keep all boxes, invoices, etc., for potential examination by the shipping provider.

Conditions for Returns

All returned items must be in their original, unopened, and unused condition. We cannot accept returns for products that have been opened or used.

For approved returns, customers are responsible for return shipping costs, and these costs are non-refundable.

To request a return, please contact our customer support team at [tropicalglitz@gmail.com] for further instructions. In your email, please include your order number, a description of the issue, and clear photographs illustrating the problem.

Refund Process

Upon receiving and inspecting the returned item, we will notify you about the approval or rejection of your refund. If your return is approved, the refund will be processed to your original payment method. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider.

Non-Returnable Items

Several types of goods are exempt from being returned, including:

Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.

Products that are labeled as final sale.

Questions and Support

If you have any questions about our return policy or need further assistance, please contact our customer support team at [tropicalglitz@gmail.com].

Policy Changes

We reserve the right to make changes to our return policy at any time without prior notice. It is your responsibility to review our return policy for any updates when making a purchase.

Terms of Service

By making a purchase on the Tropical Glitz website, you agree to all the terms of service and conditions of Tropical Glitz Inc.